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Avoira Communications: Communications, Contact Centre & Connectivity

Unify your voice, email, presence, messaging, and video conferencing into one platform, to deliver richer communications.

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    Unified Communications, Contact Centre & Connectivity

    Unified Communications Benefits

    There are numerous unified communications benefits.  Regardless of your chosen method of communicating electronically, being able to use the same platform and equipment makes communicating more effective.  Microsoft Teams is a great example, where you can send messages, collaborate, talk and bring things to life with full video conferencing.

    With a variety of unified communications solutions we are able to support your needs from connectivity such as broadband or WiFi as well as the applications to unify your communications e.g. Zoom or Microsoft Teams.  We also enable our customers with traditional requirements such as voice telephony solutions on-site, as well as supporting traditional PSTN calling through Microsoft Teams – Direct Routing.  From a Contact Centre perspective we are able to support a full suite of software as well as hardware.  With partners who can provide the front office, back office and analytics, we have a comprehensive solution to support larger call centres down to a small 2-3 person office.

    Key resources

    Take a look through a selection of our Unified Communications resources…

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    Unified Communications, Contact Centre & Connectivity brochure

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    The complete communication platform for education.

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    PSTN / ISDN Switch Off

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    Our NEW Unified Communications, Contact Centre and Connectivity brochure is out NOW.

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    Latest Trends in Unified Communications
    NAVIGATING THE WAVE:

    Latest Trends in Unified Communications

    Unified communication (UC) solutions are no longer just a “nice-to-have” for businesses; they’re a cornerstone of enterprise communications. As the way we work evolves, so too does the UC landscape, offering exciting new trends that impact businesses of all sizes. Let’s dive into the current wave:

    Cloud Takes Centre Stage: On-premise UC solutions are fading, replaced by the agility and scalability of cloud-based systems.

    Web Collaboration Redefines Teams: The rise of remote and hybrid work models has fueled the demand for web collaboration tools. These platforms, like Microsoft Teams and Google Meet, integrate seamlessly with UC solutions, enabling seamless team communication across locations and devices.

    Contact Centres Get Smarter: Contact centre solutions are becoming AI-powered, leveraging chatbots and speech recognition for faster resolution and improved customer experiences. This trend is particularly relevant for medium businesses looking to compete with larger enterprises.

    Unification Expands Beyond Voice: While voice remains crucial, UC is moving beyond voice calls. Modern solutions integrate video conferencing, instant messaging, file sharing, and other tools into a single platform, streamlining communication and collaboration.

    Takes Priority
    SECURITY

    Takes Priority

    Security Takes Priority: As cyber threats evolve, UC solutions are prioritising advanced security features like encryption and multi-factor authentication. This is crucial for protecting sensitive data and ensuring business continuity.

    Focus on Customer Success: UC providers are shifting their focus to customer success, offering ongoing support, training, and consulting services. This ensures businesses get the most out of their UC investments and achieve their communication goals.

    Lowering Costs, Creating Value: Cloud-based solutions and increased competition are driving down costs, making UC more accessible to SMBs. This, coupled with the inherent value of improved communication and collaboration, makes UC a compelling investment for businesses of all sizes.

    The Future of UC: As technology advances, we can expect to see even more integration with AI, automation, and other immersive technologies. This will further blur the lines between communication and collaboration, creating a seamless and unified experience for businesses and their customers.

    Blackpool & The Fylde College
    Case Study

    Blackpool & The Fylde College

    The college’s existing telephony was delivered by an on-premise call manager which was reaching end-of life. The central infrastructure that supported it was also ageing, with handsets unlikely to be compatible with a system upgrade.

    Avoira implemented a solution comprising Microsoft Teams Direct Routing coupled with Yealink MP54 and MP58 handsets. In addition over 500 Polycom and Jabra headsets were specified.  The college now has fewer than 100 handsets, a dramatic reduction on the 500 that previously sat on desks. Now 900 teaching and support staff can use softphones, wherever they are, whenever they want.

    “We had the confidence that Avoira would be able to deliver for us given that they’d previously completed the same Teams solutions within the education sector.” – Guy Baxter, Head of IT, Blackpool & Fylde College.
    Unified Communications, Contact Centre & Connectivity

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