Unified Communications, Contact Centre & Connectivity
Unified Communications Benefits
There are numerous unified communications benefits. Regardless of your chosen method of communicating electronically, being able to use the same platform and equipment makes communicating more effective. Microsoft Teams is a great example, where you can send messages, collaborate, talk and bring things to life with full video conferencing.
With a variety of unified communications solutions we are able to support your needs from connectivity such as broadband or WiFi as well as the applications to unify your communications e.g. Zoom or Microsoft Teams. We also enable our customers with traditional requirements such as voice telephony solutions on-site, as well as supporting traditional PSTN calling through Microsoft Teams – Direct Routing. From a Contact Centre perspective we are able to support a full suite of software as well as hardware. With partners who can provide the front office, back office and analytics, we have a comprehensive solution to support larger call centres down to a small 2-3 person office.
Hosted Unified Communications
Avoira’s Hosted Unified Communications solutions provide cloud-based, flexible and highly functional services, allowing our customers to benefit from the rich features of a state-of-the-art platform.
On-Premise PBX Systems
If moving your telephony into the cloud isn’t for you; Avoira supply, install and maintain on premise telephony solutions for where a more traditional approach is required.
Direct Routing Microsoft Teams
Bring your enterprise voice communications into Microsoft Teams and provide a modern and flexible, single platform for all your communication needs using Microsoft Calling Plans or Avoira’s Direct Routing Microsoft Teams.
Call Centre Solution
Avoira’s call centre solution allows agents to interact with customers via voice, email, web, video, instant messaging, fax and social media – improving customer service, reducing costs and supporting your workers requirements.
Business Connectivity Solutions
Avoira provide end to end connectivity solutions, and connectivity is key, starting with network readiness surveys through to providing the connectivity service, Avoira can keep you connected.