Unified Communications, Contact Centre & Connectivity
Solutions
Unified Communications, Contact Centre & Connectivity
Unify your voice, email, presence, messaging, and video conferencing into one platform, to deliver richer communications.
Unified Communications, Contact Centre & Connectivity
Unified Communications Benefits
There are numerous unified communications benefits. Regardless of your chosen method of communicating electronically, being able to use the same platform and equipment makes communicating more effective. Microsoft Teams is a great example, where you can send messages, collaborate, talk and bring things to life with full video conferencing.
With a variety of unified communications solutions we are able to support your needs from connectivity such as broadband or WiFi as well as the applications to unify your communications e.g. Zoom or Microsoft Teams. We also enable our customers with traditional requirements such as voice telephony solutions on-site, as well as supporting traditional PSTN calling through Microsoft Teams – Direct Routing. From a Contact Centre perspective we are able to support a full suite of software as well as hardware. With partners who can provide the front office, back office and analytics, we have a comprehensive solution to support larger call centres down to a small 2-3 person office.
Key resources
Take a look through a selection of our Unified Communications resources…
Unified Communications, Contact Centre & Connectivity brochure
The college’s existing telephony was delivered by an on-premise call manager which was reaching end-of life. The central infrastructure that supported it was also ageing, with handsets unlikely to be compatible with a system upgrade.
Avoira implemented a solution comprising Microsoft Teams Direct Routing coupled with Yealink MP54 and MP58 handsets. In addition over 500 Polycom and Jabra headsets were specified. The college now has fewer than 100 handsets, a dramatic reduction on the 500 that previously sat on desks. Now 900 teaching and support staff can use softphones, wherever they are, whenever they want.
“We had the confidence that Avoira would be able to deliver for us given that they’d previously completed the same Teams solutions within the education sector.” – Guy Baxter, Head of IT, Blackpool & Fylde College.