Avoira Ltd is a UK wide communications company providing a wide range of services to a variety of customers. Based at our Avonmouth office, a position...
Install and maintain Audio Visual, Video Conferencing solutions
Attention to detail when installing equipment such as, but not limited to - Projectors, Video Walls, LED walls, Digital Signage LFD’s
Attend customer premises to establish fault and restore service in a timely manner
Proactive and reactive maintenance of Audio Visual and Video Conferencing installations
Ensure accurate completion and return of Audio-Visual assets documents upon installation sign off
Ensure accurate completion of field service records and paperwork for customer service visits
Proactively build close working relationships with the Avoira customer portfolio
Identifying further sales opportunities with existing customers.
Ensure clear reporting of installation and service back to the relevant department both verbally and written
Deliver familiarization training to end users after installation sign off
Maintain standards of technical excellence within the department
Any other duties which are commensurate with the role
Key Outcomes:
Successfully deliver an outstanding installation to all Avoira customers
Smooth transition of completed installation package to service team for continued support
Grow the Avoira brand as an outstanding integrator of AV / VC
Skills & Experience:
Essential:
Excellent verbal and written communication skills
Experience in installing and supporting Audio Visual and Video Conferencing solutions
Ability to read and understand AV system schematics
At least 2 years relevant experience as an audio visual and video conferencing engineer including programming, rack building and an understanding of cabling schematics
Familiarity with Extron, Crestron, Kramer products
Familiarity with Videoconferencing manufacturers such as Polycom, Logitech, Yealink, Lifesize, Cisco, Star leaf
Familiarity with Microsoft Teams, Zoom and Cisco Webex
The ability to terminate cables to industry standard
Ability to work under pressure as part of a team or individually
Flexible approach to working hours
Can accommodate frequent working away from the office
Can accommodate working outside of the UK
Desirable:
Understanding of IP networks
CTS
IPAF
PASMA
CSCS/ECS –Electrotechnical Certification Scheme or equivalent
Preparation, installation, and commissioning of all aspects of PMR, DMR, telemetry radio & microwave infrastructure.
Diagnosis and repair of a range of radio equipment, from hand portables to installed base stations and microwave systems utilising a range of bench and portable test equipment.
Supporting and maintaining Motorola radio systems.
Ensure effective response to system faults within contractual timescales.
Liaise with customers in respect of system reporting, performance, and maintenance issues.
Follow suitable and sufficient H&S documentation to meet customer requirements.
Maintain standards of technical excellence within the department.
Ensure a full understanding of products and services are cascaded through the team.
Provide support to the Avonmouth Technical Team Leader
Post-Sales support, including customer training.
Assist with pre-sales support including specification, documentation.
Support and coach other members of the team
Participation on the standby rota in the region
Ensure a right first-time approach is mandated in the department.
Ensure all documentation is completed and returned in a timely manner.
Ensure that Health and Safety guidelines are adhered to at all times.
Actively seek and exploit earning opportunities for the company.
Any other reasonable duties and responsibilities considered appropriate by the management of the company.
Key Outcomes:
Successfully deliver an outstanding installation to all Avoira customers
Smooth transition of completed installation package to service team for continued support
Grow the Avoira brand as an outstanding Radio Engineer
Skills and experience:
Essential:
At least 5 years’ experience of the two-way radio communications industry including Motorola PMR, DMR
Knowledge, experience & understanding of IP based technologies including routing, switching and VoIP.
Experience of Distributed Antenna Systems, both Active and Passive, VHF, UHF, Cellular
Detection and resolution of RF interference & intermodulation
EMF testing, calculations, and measurement to ICNIRP guidelines for OFCOM compliance
Competent to follow H&S documentation.
Able to work at heights and in confined spaces.
Able to work under own initiative to deadlines.
Able to work away from home.
Ability to work as part of the existing team, also display high degree of autonomy
Willing to undergo security assessment/vetting
Good written and verbal communications skills.
Full UK Driving License
Desirable:
Experience of the two-way radio communications industry including, Radio Telemetry or Microwave Systems
Experience of LV electrical systems installation & maintenance
Control & Automation/SCADA
RF over Fibre experience, system design, and commissioning.
Able to work to component level
CCNA trained
PASMA trained
HNC Electrical/Electronics or equivalent experience
Confined space trained.
Advanced climber trained.
CSCS/EUSR/SHEA trained holding a current card.
Current Working at height and/or Critical Safety Worker certificate.
We conduct all our business interactions with integrity and professionalism.
We always put our customers first and that comes with a commitment.
It’s the commitment that we demand from our people. We do what we say,
every time and never let the side down… it’s our shared goal.
Share our passion
We strive to be brilliant. Let’s aim for brilliant thinking and a killer service. We are approachable, friendly and responsive. It’s in our DNA and It’s part of our mission to ‘Serve the Customer’. We’re here to inspire each other and our customers… and that feels good.
Strive for excellence
We strive to deliver complete customer satisfaction. Our passion and commitment to this goal breeds excellence. We must create the best working practices, measure them and improve them. We understand that improving our performance will ensure success… that’s excellence.
Support our people
We respect each other and recognise that we all have a valuable role to play. We ensure all our people are proficient in their roles and are empowered to act conscientiously. We train, we develop, we look after our people. Sure, we have fun but first we instil a performance culture… it’s called caring.
Dare to challenge
Change doesn’t just happen. We have to evolve to effect change. We actively encourage original thinkers to take a different look at our business. Why? Because challenging minds bring more ideas to the table… it’s refreshing.
