Performance Profile:
Responsibilities:
• Ensure effective response to Customer requests and Repairs within contractual timescales.
• Liaise with customers in respect of maintenance / technical issues.
• Assist with radio engineering tasks including reports, specification, documentation.
• To program customer radios ensuring they have the correct information.
• Carry out full diagnostic test of Telecommunication equipment by utilising the bench test sets.
• Ensure radios are fully repaired down to cosmetic level only.
• Keep records of all Radios & ancillaries and ensure they are kept in good working order.
• Ensure customer records are accurately recorded.
• Embrace change and provide constructive ideas for improving service, working methods and environment.
• Any other reasonable duties and responsibilities considered appropriate by the management of the company.
Customer Support
• Provide pre-sales and post sales product support as appropriate.
• Effectively manage service tickets, ensure tickets are raised in CRM and dealt with to agreed service levels
Health and Safety
• A good understanding of Health and Safety procedure and the ability to follow instructions.
Key Outcomes:
- Successfully deliver an outstanding service to all Avoria customers.
Skills & Experience:
Essential:
• At least 3 years’ experience in electronics / IT or experience in a similar environment
• Attention to detail and the ability to meet deadlines and service standards
• Ability to be flexible
• Ability to work as part of a team, also display high degree of autonomy
• Good organisational and planning skills
• Good written and verbal communications skills.
Desirable:
• ONC IT/Electronics or equivalent.
• Experience of PMR/DMR is not essential as full training will be provided.
• Experience of working to SLA’s.
• A full UK driving licence.