Preparation, installation, and commissioning of all aspects of PMR, DMR, telemetry radio & microwave infrastructure.
Diagnosis and repair of a range of radio equipment, from hand portables to installed base stations and microwave systems utilising a range of bench and portable test equipment.
Supporting and maintaining Motorola radio systems.
Installation and maintenance of microwave/radio equipment at height on tower structures
Ensure effective response to system faults within contractual timescales.
Liaise with customers in respect of system reporting, performance, and maintenance issues.
Follow suitable and sufficient H&S documentation to meet customer requirements.
Maintain standards of technical excellence within the department.
Ensure a full understanding of products and services are cascaded through the team.
Provide support to the Avonmouth Technical Team Leader
Post-Sales support, including customer training.
Assist with pre-sales support including specification, documentation.
Support and coach other members of the team
Participation on the out of hours standby rota in the region
Ensure a right first-time approach is mandated in the department.
Ensure all documentation is completed and returned in a timely manner.
Ensure that Health and Safety guidelines are adhered to at all times.
Actively seek and exploit earning opportunities for the company.
Any other reasonable duties and responsibilities considered appropriate by the management of the company.
Essential:
At least 5 years’ experience of the two-way radio communications industry including Motorola PMR, DMR
Knowledge, experience & understanding of IP based technologies including routing, switching and VoIP.
Experience of Distributed Antenna Systems, both Active and Passive, VHF, UHF, Cellular
Experience of tower climbing and rigging.
Detection and resolution of RF interference & intermodulation
EMF testing, calculations, and measurement to ICNIRP guidelines for OFCOM compliance
Competent to follow H&S documentation.
Able to work at heights and in confined spaces.
Able to work under own initiative to deadlines.
Able to work away from home.
Ability to work as part of the existing team, also display high degree of autonomy.
Willing to undergo security assessment/vetting.
Good written and verbal communications skills.
Full Driving Licence
Desirable:
Experience of the two-way radio communications industry including, Radio Telemetry or Microwave Systems
Experience of LV electrical systems installation & maintenance · Able to work to component level.
PASMA trained.
HNC Electrical/Electronic or equivalent experience
Confined space trained.
Advanced climber trained.
CSCS/EUSR/SHEA trained holding a current card.
Rope rescue and first aid at height trained
Current Working at height and/or Critical Safety Worker certificate.
Install and maintain Audio Visual, Video Conferencing solutions
Attention to detail when installing equipment such as, but not limited to - Projectors, Video Walls, LED walls, Digital Signage LFD’s
Attend customer premises to establish fault and restore service in a timely manner
Proactive and reactive maintenance of Audio Visual and Video Conferencing installations
Ensure accurate completion and return of Audio-Visual assets documents upon installation sign off
Ensure accurate completion of field service records and paperwork for customer service visits
Proactively build close working relationships with the Avoira customer portfolio
Identifying further sales opportunities with existing customers.
Ensure clear reporting of installation and service back to the relevant department both verbally and written
Deliver familiarization training to end users after installation sign off
Maintain standards of technical excellence within the department
Any other duties which are commensurate with the role
Key Outcomes:
Successfully deliver an outstanding installation & support handover to all Avoira customers
Smooth transition of completed installation package to service team for continued support
Grow the Avoira brand as an outstanding integrator of AV / VC
Skills & Experience:
Essential:
Experience of working in a helpdesk environment
Excellent verbal and written communication skills
Experience in installing and supporting Audio Visual and Video Conferencing solutions
Ability to read and understand AV system schematics
At least 2 years relevant experience as an audio visual and video conferencing engineer including programming, rack building and an understanding of cabling schematics.
Familiarity with Extron, Crestron, Kramer products
Familiarity with Videoconferencing manufacturers such as Polycom, Logitech, Cisco, Yealink,
The ability to terminate cables to industry standard (RS232, Cate)
Ability to work under pressure as part of a team or individually.
Flexible approach to working hours.
Can accommodate working outside of the UK.
ECS –Electrotechnical Certification Scheme or equivalent
Desirable:
ECS –Electrotechnical Certification Scheme or equivalent
Provide technical support in person, over the telephone and via remote support software in relation to desktop and software issues, ensuring users receive a prompt and responsive service whilst making sure all stakeholders are kept fully up to date with their tickets.
Troubleshooting, diagnosing, and resolving hardware, software, and other system problems.
Basic network troubleshooting.
Installation of software in a Microsoft environment.
Conduct technical scopes when required.
Ensure Service Desk tickets are dealt with in line with the relevant SLAs and KPIs.
Ensure security “Best Practise” is adhered to.
Delivering support and technical expertise to end users face to face.
Investigate problems, according to impact, through to resolution or error identification.
Assist Project Manager or Team Leaders on key projects.
Part of a client on-site floorwalking rota.
Be available to travel to Westlake’s Office when required and possibly at short notice.
Key Outcomes:
Avoira brand to become more established in the marketplace.
Exceed customer expectations.
Understands and can articulate Avoira's approach to IT Support.
Skills & Experience:
Essential:
Excellent communication skills via face to face, telephone and email.
Ability to quickly learn new or unfamiliar technology and products.
Good all-round troubleshooting, fault finding and problem-solving capabilities.
Have knowledge of cybersecurity best practices.
Good understanding of router configuration / installation.
Good level of commercial awareness.
Minimum 3 years’ experience working in an IT Support role.
Experience in supporting Office 365 applications.
Dependable and flexible when necessary.
An understanding of Microsoft Server and Desktop technologies.
Practical knowledge of Active Directory, DHCP and DNS.
Installing software on the Microsoft platform.
Knowledge of LAN and wireless networks.
Hold SC clearance or be willing to be put through SC clearance.
Desirable:
Experience of working for an IT Managed Service Provider
Experience of Microsoft Azure.
Experience of Backup solutions.
Experience of virtualisation (virtual servers/desktops etc.)
Responsible for the full Project Management Life Cycle for the services delivered (predominantly installation primarily of Radio technologies).
Ability to manage multiple complex projects with conflicting delivery dates and manage the technical delivery requirements.
Manage the time of Avoira staff and third-party resources associated with each project.
Plan and co-ordinate the phases of a project, facilitating implementation with teams ensuring that each project has clearly defined schedules and key milestones making project processes visible.
Ensure risks and issues are identified and countermeasures are in place. Where necessary, ensure the appropriate escalation and corrective actions are taken to ensure these are resolved.
Work collaboratively with multiple stakeholders and be required to use highly effective communication skills to both technical and non-technical stakeholders.
Develop and foster relationships with project team members and ensure members can count on reliable and knowledgeable support and information about a project or other activities.
Ability and willingness to assist in other Avoira technologies i.e. UC, CX, AV
Act as the single point of contact, taking responsibility and ownership throughout Project Lifecycle.
Work closely with Sales, Pre-Sales, Technical and Implementation Engineers, 3rd Party’s.
Single point of contact for Client(s).
Creation, control and management of all Project related documentation throughout the Project Lifecycle.
Responsibility for financial aspects of the Project to ensure that Projects are delivered on time and budget.
Manage any scope changes.
Undertake Post Project review to determine customer satisfaction and to identify any lessons learned which could be applied to future improvement and efficiencies.
Assist the PMO Manager in developing the PMO function by becoming a key team player providing proactive input to all aspects of the PMO.
Assist in tendering requirements as required.
Attend customer premises as required – customer meetings, key milestones etc.
Identifying further sales opportunities with existing customers and ensure these opportunities are recorded appropriately.
Coach and mentor trainee members where appropriate.
Maintain standards of excellence within the department.
Any other duties which are commensurate with the role.
Key Outcomes:
• Successfully deliver outstanding Project Management to all Avoira’s customers.
• Maintain control to ensure projects are delivered on time and in budget.
• Ensure customer satisfaction at all times.
• Development of the Project Management Office – being an active team player.
• Smooth transition of completed installation package to service team for continued support.
• Grow the company brand as an outstanding integrator of technology solutions.
Skills & Experience:
Essential:
Proven Project Management experience with an understanding of project lifecycle and project management methodologies.
Solid understanding of General IT principles.
Professional approach and ability to build credibility.
Ability to build strong relationships with internal and external teams. Excellent stakeholder management.
Excellent verbal and written communication skills.
Excellent documentation skills
Ability to read, interpret and understand potentially complex solutions.
Ability to work under pressure to tight timescales.
Ability to manage multiple streams of work and juggle conflicting priorities and objectives.
Ability to prioritise and delegate appropriately.
Ability to plan and organise technical projects.
Commercial awareness.
Demonstrates a flexible approach to working hours in order to meet the demands of the post. Can accommodate some working away from Base.
Desirable:
Technical experience of Radio technologies such as Motorola Qualifications.
Experience and ability of taking full ownership through the lifecycle of the Project. i.e. – from Sales Handover through to Service Transition.
Formal Project Management Qualifications – i.e. Prince2, PMP, Agile etc.
We conduct all our business interactions with integrity and professionalism.
We always put our customers first and that comes with a commitment.
It’s the commitment that we demand from our people. We do what we say,
every time and never let the side down… it’s our shared goal.
Share our passion
We strive to be brilliant. Let’s aim for brilliant thinking and a killer service. We are approachable, friendly and responsive. It’s in our DNA and It’s part of our mission to ‘Serve the Customer’. We’re here to inspire each other and our customers… and that feels good.
Strive for excellence
We strive to deliver complete customer satisfaction. Our passion and commitment to this goal breeds excellence. We must create the best working practices, measure them and improve them. We understand that improving our performance will ensure success… that’s excellence.
Support our people
We respect each other and recognise that we all have a valuable role to play. We ensure all our people are proficient in their roles and are empowered to act conscientiously. We train, we develop, we look after our people. Sure, we have fun but first we instil a performance culture… it’s called caring.
Dare to challenge
Change doesn’t just happen. We have to evolve to effect change. We actively encourage original thinkers to take a different look at our business. Why? Because challenging minds bring more ideas to the table… it’s refreshing.
