Consultation and Design

Avoira adopt a consultative approach to all our projects from the outset. We collaborate with you to understand your business challenges and requirements, to align the correct products and services to help you overcome these business challenges.

Following the first Discovery Workshop, our experienced team of Technical Consultants and Solution Architects will produce a high-level solution design (HLD), which could include a number of options for consideration.

Based on the high-level design (HLD), bespoke product demonstrations would be conducted showcasing the solution to show how we can help you in overcoming your business challenges and requirements. If required, a Proof-of-Concept deployment (POC) could be discussed and supplied, to measure tangible outputs that would fall into the final Design phase.

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Project Management

Proper project management is the difference between reaching the proper delivery of projects, and delays. At Avoira, we know the key role it plays in keeping things running on time. That’s why our process is made as simple as possible, following these key points:

Upon acceptance of the proposal, our Avoira Project Management Office (PMO) will manage all elements of the project deliverables, following industry standard methodologies and practices.
A nominated Project Manager will be assigned, and their role will be to function as the focal point for all stakeholders involved with the Project. The dedicated Project Manager will be supported by a dedicated team of specialists needed for the project, who will all follow the industry standard practices such as the Prince2 Methodology.
This approach gives our clients a single point of contact, who will manage all ownership, responsibilities and Escalations.
When delivering projects, a key consideration at Avoira is to ensure a logical structure and sequence of events (SoE) is agreed and followed, with controls and checks in place.

Our standard approach would typically include the following steps:

Project Discovery phase
Project Staging
Project Implementation
Proof of Concept (POC) – if appropriate
System Testing
Solution User Acceptance Testing
Project Bring into Service
Project sign off and closure

The levels of client requirement and involvement will vary depending on the complexity of the Project and these will be discussed and determined at Project Take-On and Project initialization meetings.

Engineering, Installation & Deployment

Avoira’s nationwide team of Engineers are accredited to the highest levels by all manufacturers. Our best-in-class engineering team pride themselves in being multi skilled in all aspects of implementation and deployment of systems and solutions.

Where relevant the engineers hold Government level Security Clearance, CSCS cards, IPAF licenses and are Safe contractor accredited to name just a few.

Working closely with the Project Management Team and Lead Project Solution Architect, the dedicated team of Project Engineers will be assigned to deploy your solution.

Following a comprehensive internal project handover/initiation meeting, the team will work closely with their peers to remain fully engaged with your key stakeholders throughout the implementation, ensuring ensure a smooth deployment and service transition to agreed timescales, and will remain engaged for an agreed period following go-live until the service is handed over to our BAU support team.

Maintenance and Support

At Avoira we understand that your time is also your money. What’s more, every tick of the clock can see a problem develop into crisis. A rapid response and repair of a communication systems failure is critical.

That’s why we offer a range of support and maintenance packages to provide a fast and flexible customer care service.

Co-ordinated through our dedicated Service Control Centre, following ITIL methodology, Avoira’s experienced support engineers deliver exceptionally responsive assistance.

For system critical faults, you can benefit from the personal attention of a qualified engineer within just four hours.

Over 2,000 private and public sector organisations in sensitive and time-critical industries already benefit from Avoira support services, helping them protect their network integrity. This includes:

Emergency services
Nuclear licensed sites
Mining operations
Petrochemical installations
Mission-critical 24/7 control rooms

Repairs & Advanced Replacement

Avoira’s workshop offers physical repairs to a variety of products at electronic component / PCB level. Our team of experienced and certified workshop technicians repair devices and equipment with official manufacturer’s spare parts and fully evaluate the equipment to manufacturers standards before they are released back into operation.

We carry a large inventory of spare devices and offer a rapid advanced replacement swap out service across much of our product range, enabling equipment to be back into service in a prompt fashion in case of a fault or failure.

Training & Education

Avoira provides tailored end user training and education sessions in a variety of environments and mediums. This accommodates a variety of learning styles and provides a convenient and effortless way of learning, and empowers your staff to fully understand and implement the best working practices for the technology at hand.

work with your organisation to understand and create a training plan that consists of a combination of the below options for end users, Power users (‘train the trainer’) or both:

Classroom based (On or Off Site)
Full onboarding sessions to ensure the successful user adoption of your new solution.
Live online seminar
Video material
Bespoke Training Material such as simple sheets, FAQ’s and handouts.
Floor Walking or Drop-in sessions.
Desk drops and hard copy guides.
Power user support
Train the Trainer

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