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Maintenance & Support

We recognise that businesses and the communication technologies they rely on create differing support needs.

One size does not fit all
Support

One size does not fit all

One size does not fit all. That’s why we offer you a wide choice of maintenance and support packages.

Flexible support
Support

Flexible support

Whether you need only weekday, office hours support or your organisation demands full 24/7/365 cover to optimise operational integrity and critical business continuity, we have a package for you.

Our services range from pre-planned maintenance right through to hot desk troubleshooting so that you can reduce downtime, maximise efficiency and concentrate on the effective management of your organisation.

Avoira support packages

Packages

1, 2 & 3

Support hours: 08:30 - 17:00
  • Avoira Assist 1: Mon - Fri
  • Avoira Assist 2: Mon - Sat
  • Avoira Assist 3: Mon - Sun
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Packages

4, 5 & 6

Support hours: 08:30 - 22:00
  • Avoira Assist 4: Mon - Fri
  • Avoira Assist 5: Mon - Sat
  • Avoira Assist 6: Mon - Sun
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Packages

7, 8 & 9

Support hours: 24 hrs
  • Avoira Assist 7: Mon - Fri
  • Avoira Assist 8: Mon - Sat
  • Avoira Assist 9: Mon - Sun
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Get out ahead of the problem
Support

Get out ahead of the problem

Available with our Avoira Premier Plus service level agreement, preventative maintenance visits ensure that your audio visual and video conferencing equipment is regularly serviced. This reduces the risk of failure for mission critical and high usage devices. Premier and Premier Plus customers benefit from end user and technical training programmes to help with the successful implementation of equipment within your organisation.

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