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Communicate & collaborate with Avoira’s contact centre solutions.

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    Communicate & collaborate with Avoira's contact centre solutions
    Contact Centre Solutions

    Communicate & collaborate with Avoira's contact centre solutions

    Catering for contact centres of all shapes and sizes Avoira’s contact centre solutions will meet the needs of any contact centre from 5 agents to 500+ agents.

    Avoira’s contact centre solutions allow agents to interact with customers via voice, email, web, video, instant messaging, fax and social media – improving customer service, reducing costs and supporting your workers requirements from wherever they are based.

    Explore Contact Centre Solutions

    • Contact Centre Software Solutions

      Best in Class Contact Centre Solutions:

      Avoira work with multiple CC vendors integrating into a multitude of platforms to provide our customers with best-in-class solutions that meet their specific requirements.

      We provide Omni-channel Contact Centre solutions, inbound and outbound solutions that can integrate into the platform of choice be that a traditional on-site PBX, a cloud based PBX and even Microsoft Teams.

      Features and Benefits:

      Avoira’s Contact Centre Solutions offer:

      • Omnichannel customer experience – Voice, Email, Chat, Social
      • Analytics and reporting insights
      • IVR and Auto Attendant self-service solutions
      • Skills-based routing – get your customers to the right person, first time
      • Online Insights into performance
      • Visual overviews of communication traffic (Wallboards)
      • Easy access to standard reports (pdf and excel)
      • Scheduled reports by email
      • AD Integration
      • Improved contact centre performance and Customer Experience while reducing operational costs
    • Next Generation CC Applications

      Embrace the Next Generation:

      Avoira’s Next Generation applications for contact centres can help improve contact centre efficiency, contact centre security and compliance as well as improving your customer’s experience when they contact you.

      Voice Driven IVR:

      Voice Driven IVR’s are designed for businesses looking to quickly and easily upgrade their customer’s calling experience, allowing callers to talk their way through the IVR menu.

      Combining AI and Voice recognition technologies, the Conversational IVR solution features advanced, enterprise-grade Voice Recognition capabilities that instantly automate calling journeys for both customers and internal users, by using simple, intuitive voice requests.

      The readymade solution is GDPR compliant and available on the Cloud or On-Premise, offering rapid deployment from zero-to-service in just a few days.

      • Easily create and adjust call flows and menus
      • Supports both internal and customer calls
      • Seamless integration with Microsoft Teams and UC Environments
      • Zero-to-service deployment in a few days

      Biometric Solutions:

      Contact Centre Biometrics are primarily used for authentication and security.  A voice is unique and when used to securely access services provides a compliant, streamlined experience for your customers. YOUR VOICE IS YOUR PASSWORD.

    • Contact Centre as a Service

      A scalable, flexible contact centre solution:

      Contact Center as a Service (CCaaS) is a cloud based solution that allows businesses to purchase only the technology they need, which reduces the need for large scale upfront investment.  CCaaS offers scalability as operational needs change.  By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced.

      Avoira’s CCaaS solutions simplify contact centre technology to quickly meet business objectives and deliver exceptional customer experiences.

      Features and Benefits:

      Avoira’s CCaaS Solutions offer

      • Omnichannel customer experience – Voice, Email, Chat, Social
      • Analytics and reporting insights
      • IVR and Auto Attendant self-service solutions
      • Skills-based routing – get your customers to the right person, first time
      • Improved contact centre performance and Customer Experience while reducing operational costs
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