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Direct Routing is a simple add on that enables PSTN calling through Microsoft Teams on any device.

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    From a GOLD Microsoft partner
    Fast and flexible Direct Routing

    From a GOLD Microsoft partner

    Microsoft Teams Direct Routing solutions provides all of the Microsoft Teams Voice functionality with the added flexibility and control of being able to bring your own SIP and even integrate into legacy telephony platforms. Teams Direct Routing is a simple add on to Office 365 that enables PSTN calling through Microsoft Teams and allows users to make and receive calls on any device.

    Direct Routing is a cloud-based service and so can be set up in minutes. Now you can bring all users onto one platform by using Microsoft Teams for collaboration, messaging and voice across all devices.

    Direct routing
    Why use

    Direct routing

    PSTN calls with no hardware

    • Enable Enterprise voice in Microsoft Teams to make PSTN calls without needing any other additional hardware

    PBX and SIP capability

    • Use Microsoft native PBX capabilities and connect local SIP trunks and associated number ranges

    Enterprise level functionality

    • Enterprise level functionality including call analytics, recording, queuing, contact centre and more

    Simple subscription service

    • A simple monthly subscription cloud service that can be delivered to selected users

    Retain current features

    • Integrate your existing PBX to retain current

    Track and manage your organisation's usage of Microsoft Teams


    • What is Microsoft Teams Direct Routing?

      Direct Routing is a simple add on to Office 365 that enables PSTN calling through Microsoft Teams.

    • How can I use Direct Routing?

      Direct routing works on both desktop and mobile so frees your workforce to work from anywhere.

    • Is Direct Routing compatible with my business headset?

      Direct routing works with a wide range of certified for Teams devices including headsets, desk phones and conferencing solutions.

    • Will adding Direct Routing change how my Microsoft Teams looks and works?

      The native calling experience provides a consistent experience for all Teams users, across all devices.

    Direct Routing
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    Direct Routing

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