Direct Routing is a simple add on that enables PSTN calling through Microsoft Teams on any device.
Fast and flexible
Direct Routing Microsoft Teams
Direct Routing Microsoft Teams provides all of the Microsoft Teams Voice functionality with the added flexibility and control of being able to bring your own SIP and even integrate into legacy telephony platforms. Direct Routing Microsoft Teams is a simple add on to Office 365 that enables PSTN calling through Microsoft Teams and allows users to make and receive calls on any device.
Direct Routing Microsoft Teams is a cloud-based service and so can be set up in minutes. Now you can bring all users onto one platform by using Microsoft Teams Voice Solutions for collaboration, messaging and voice across all devices.
What is Direct Routing Microsoft Teams?
Read our article which goes into the topic in more detail…
Microsoft Teams Direct Routing for Seamless Communication
Microsoft Teams has become a hub for modern communication, integrating chat, video conferencing, and file sharing into a single platform. But what about traditional phone calls? Enter Microsoft Teams Direct Routing, a solution that bridges the gap between Teams and the Public Switched Telephone Network (PSTN).
Beyond Microsoft Calling Plans:
While Microsoft Calling Plans offer basic PSTN connectivity, they don’t cater to all needs. Direct Routing empowers you to connect your existing phone system (PBX) or Session Border Controller (SBC) to Teams, leveraging your current infrastructure and phone numbers. This flexibility allows you to:
Maintain existing phone numbers: No need to abandon familiar numbers, ensuring seamless communication for both internal and external contacts.
Reduce costs: Potentially lower call rates compared to Microsoft Calling Plans, especially for high-volume calling.
Integrate with existing PBX: Leverage your existing phone system’s features and functionalities alongside Teams.
Unleashing the Power of Teams:
Direct Routing seamlessly integrates with the core features of Teams, including:
Simultaneous ringing: Calls ring on both Teams and traditional phone devices, ensuring you never miss a call.
Internal communication: Connect with colleagues within your organization using Teams, regardless of their location or device.
External communication: Make and receive calls to anyone on the public telephone network.
Media bypass: Improve call quality and reduce latency by bypassing Microsoft’s media network for certain calls.
More Than Just Calls:
Direct Routing goes beyond basic phone calls, offering advanced features like:
Call transfer: Seamlessly transfer calls between Teams and traditional phone devices.
Audio conferencing: Host audio conferences with internal and external participants using Teams.
Video conferencing: Integrate video calls with traditional phone calls, offering a richer communication experience.
Web conferencing: Share documents and collaborate during calls, enhancing communication and productivity.
Is Direct Routing Right for You?
Direct Routing offers a powerful solution for organisations seeking to integrate traditional phone systems with the modern communication features of Teams. However, it requires some technical expertise for setup and management. Consider your existing infrastructure, budget, and technical resources before making a decision. Help is always available from Avoira. We can guide you the process and explain everything, every step of the way.
In conclusion, Microsoft Teams Direct Routing breaks down the walls between traditional phone systems and the modern communication capabilities of Teams. It empowers organisations to leverage existing investments, reduce costs, and create a truly unified communication experience for all.
Track and manage your organisation's usage of Direct Routing Microsoft Teams
What are Microsoft Teams Voice Solutions?
Microsoft Teams Voice Solutions are provided by adding Direct Routing to Microsoft Teams, enabling enterprise voice and using the correct software license.
What is Direct Routing Microsoft Teams?
Direct Routing is a simple add on to Office 365 that enables PSTN calling through Microsoft Teams.
How can I use Direct Routing Microsoft Teams?
Direct routing works on both desktop and mobile so frees your workforce to work from anywhere.
Is Direct Routing Microsoft Teams compatible with my business headset?
Direct routing works with a wide range of certified for Teams devices including headsets, desk phones and conferencing solutions.
Will adding Direct Routing Microsoft Teams change how my Microsoft Teams looks and works?
The native calling experience provides a consistent experience for all Teams users, across all devices.
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