Avoira are the Xdroid Partner of the Year 2022

Scott Mordue

May 16, 2023

Xdroid

Avoira receives the Partner of the Year award

Avoira is delighted to announce that it has been recognised as The Partner of the Year by the AI Contact Centre Developer, Xdroid.

Since its launch in 2019, the innovative new software has taken speech recognition to the next level in the UK.

The software offers a powerful omnichannel interaction analytics solution, to support the implementation of real-time agent prompting, empowering agents to make agile decisions, and perform their own quality assurance. The software seamlessly integrates with UCaaS and XCaaS platforms and delivers a significant return on investment for UK businesses.

The Avoira team received the award during a presentation in the innovation centre in Malaga Spain, during the Xdroid Partner Summit.

The award was presented by Gerry De Graff, Managing Director Xdroid International, in front of partners from all over the world.

This award represents the growth and development, of their partner channel and end customer business. By listening to their customers they deliver a return on investment from our interaction analytics and live in call agent prompting. Following the successful build and implementation, of the solutions, the clients love the results. The Avoira team has grown and they all dedicate their time to delivering success for the clients, well done
Gerry De Graff, Managing Director Xdroid International

The award is a testament to the hard work and dedication of the team. By analyzing customer interactions, we have been able to discover the key challenges and opportunities facing contact centres in the UK today. This provides valuable insights, prompt the agent live in the call and identify future trends.

Speech analytics is proving to be a key application in driving customer engagement, we have found that it’s more important than ever for contact centres to adopt a tool like Xdroid to stay competitive, meet regulations, identify consumer vulnerability, and ensure agent wellbeing.

It is a great accomplishment to be named partner of the year, we will continue to use this opportunity to ensure contact centres in the UK are empowered using Speech analytics and helping people achieve their business objectives.
Ian Taylor Head of CX | Commercial at Avoira

In recognition of the award, Xdroid adopted a whale on behalf of Avoira. The touching gesture is helping WWF to restore precious habitats and protect wildlife.

Find out more about speech analytics.