Customer service solution wins national award

Avoira would like to congratulate Principal Insurance on their prestigious award for a highly innovative customer service solution.  On Thursday 7 March, Principal Insurance’s managing director Dave Bowcock and head of distribution Matt Byrne accepted the Initiative of the Year trophy at the National Insurance Awards.

Their award recognised the power of their groundbreaking customer experience and speech analytics solution in helping them to support vulnerable customers and further enhance the service they provide to both existing and potential policyholders.  Developed and implemented in partnership with Avoira their bespoke Xdroid solution incorporates both a Vulnerable Customers Identification Tool (VCIT) and Customer Sentiment Tracker (CST).  Further information can be found in this blog post from Principal Insurance.

Their success at the National Insurance Awards follows Avoira’s triumph at the Comms National Awards at which the Bury-headquartered technology solutions specialist’s work with Principal saw it take the Best SME Contact Centre Customer Solution trophy.