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Avoira Launch Xdroid Reseller Network in UK

Scott Mordue
Scott Mordue
February 10, 2023

Introduction

Avoira is to create a national reseller network dedicated to provision of the AI-powered Xdroid interaction analytics solution to which it holds the exclusive UK rights.

The move will create fresh opportunities for resellers to market a high margin product in what is a largely untapped market.

 

The Opportunity

Xdroid is unique in offering real time analytics featuring emotion-detecting capabilities. This enables delivery of live prompts to agents, empowering them to optimise call outcomes.

It also boasts omni-channel capabilities meaning it can capture, transcribe, score and report on all speech, email and chat interactions. This means Xdroid can Auto-QA score all client communications, reporting on agent performance and wellbeing as well as customer vulnerabilities defined in consumer duty regulations.

The technology is well proven having been deployed across a variety of public and private sector organisations. These include call centres at a major UK government department and telecommunications, debt collection, insurance and other professional services businesses.

With the majority of call centres still manually sampling and analysing calls, the market open to Xdroid is sizeable. In contrast to inefficient, time and cost-hungry manual analysis, the technology captures and analyses every customer interaction and reports by agent, team and department.

 

Signing of a Three Year Agreement

The launch of the reseller network follows Avoira’s signing of a new three-year exclusivity agreement with the Hungarian software developer behind Xdroid.

Ian Taylor, Head of CX at Avoira, commented: “Having successfully introduced Xdroid to the UK and earned a substantial extension to our exclusivity agreement, we’re now ready to give comms and IT resellers access to a lucrative yet under-exploited market. Xdroid will be a game-changer for the many call centres which still rely on costly, time-hungry and manual call analysis which is time-hungry.

“Xdroid is proven to significantly enhance sales, service and compliance performance, including reducing AHT, delivering automated Q&A and enabling identification of vulnerable customers in line with consumer duty obligations.

“It will provide resellers with a much-sharpened competitive edge at tender, whilst also offering generous margins and a forward revenue stream”

He added that subscribers to the new network would benefit from marketing, technical and sales support. This will include provision of co-selling services with Avoira’s Xdroid specialist team

 

See Ian Taylor talking to Technology Reseller on how 2023 could be the year we create a national reseller network dedicated to the provision of AI-powered speech recognition, transcription, and interaction analytics solution.

See the full article https://www.technologyreseller.uk/innovations/avoira-opens-up-interaction-analytics-market-with-launch-of-dedicated-xdroid-reseller-network/

Quote

Having successfully introduced Xdroid to the UK and earned a substantial extension to our exclusivity agreement, we’re now ready to give comms and IT resellers access to a lucrative yet under-exploited market. Xdroid will be a game-changer for the many call centres which still rely on costly, time-hungry and manual call analysis which is time-hungry.

Ian Taylor - Head of CX and Speech Analytics at Avoira
Avoira Launch Xdroid Reseller Network in UK
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