The speakers have just been confirmed for the Contact Centre and Customer Service Summit held at the Radisson Hotel and Conference Centre London Heathrow on the 24th and 25th of April 2023.
We are delighted to announce that our Head of Customer Experience -Commercial, Ian Taylor will be presenting at the event.
In his seminar, “Which is most important? Customer Vulnerability, Employee Well-Being, or Agent Performance?” Ian will try to come up with the answer. By exploring the changes in organisational demand and the contact centre culture.
For nearly five decades Avoira has become fluent in a range of complementary technologies that empower our clients to enhance their communication, productivity, and service delivery.
We couple our technological articulacy with an impartial, expert consultancy service, ensuring that our client needs are always at the heart of every solution we deliver.
We’re unique in designing, delivering, supporting, and managing highly sophisticated and effective solutions that harness our varied specialisms and cutting-edge technologies.
Avoira has successfully deployed Xdroid our AI-powered Customer Experience (CX) software in public and Private Sector organisations.
We have seen first-hand how this technology coupled with our multi-disciplinary expertise is empowering government organisations, online retailers, financial advisers, and insurance brokers to drive change as digital technology transforms contact centres challenges.
See Ian’s seminar “Which is most important? Customer Vulnerability, Employee Well-Being, or Agent Performance?” at the Contact Centre and Customer Service Summit held at the Radisson Hotel and Conference Centre London Heathrow on the 24th and 25th of April 2023.
