The Future Ready Manager
Avoira is proud to support “The Future Ready Manager Contact Centre Masterclass”, an exclusive in‑person event designed to equip today’s service leaders with the skills, insight and confidence to thrive in a rapidly evolving AI‑enabled world.
Taking place on Thursday 14th May 2026 at AWS London HQ in Shoreditch, the dynamic half‑day masterclass brings together some of the most respected voices in customer experience, service transformation, AI adoption and workforce strategy. With space limited to just 50 attendees, the event offers a rare opportunity for managers, resource planners and operational leaders to engage directly with industry experts.
Why This Event Matters Now
As AI accelerates change across the contact centre landscape, mid‑level managers are emerging as the crucial link between vision and delivery. This masterclass focuses on what leaders really need today: practical strategies that balance intelligent automation with human empathy, cultural stability and ethical leadership.
A Powerful Line-Up of Industry Leaders
Attendees will hear from:
- Sabina Onwuka Multi‑award‑winning CX strategist and international keynote speaker, championing the blend of innovation and humanity in service delivery.
- Natalia Monvoisin Senior operations leader specialising in AI‑enabled transformation and strategic capacity unlocking for high‑demand service environments.
- Juanita Coley “The Contact Centre Whisperer”, global WFM authority and CEO of Solid Rock Consulting.
- Ian Taylor Avoira Leader of the UK’s largest speech analytics deployment and advocate for AI tools that empower frontline teams and protect vulnerable callers.
Sessions will explore themes including AI fluency, ethical automation, predictive orchestration, human‑centric leadership, and real‑world learnings from large-scale data and voice AI deployments.
Our Commitment
At Avoira, we believe technology should make people more capable, not less. With nearly five decades of expertise and partnerships across government, financial services, and major global brands, we continue to champion solutions that help organisations deliver impactful, compassionate and data‑driven customer experiences.
Supporting this event aligns with our long-standing commitment to helping contact centres elevate performance, protect their teams, and improve outcomes for every caller—especially the most vulnerable.
You’re Invited
If you’re a contact centre manager, supervisor, team leader, resource planner or head of service, this masterclass is designed with you in mind. Expect fresh thinking, practical frameworks, and a collaborative environment where challenges can be discussed openly.
Registration is required, and all attendees must bring ID.