Live Agent Assist from Xdroid can perform a range of automated tasks to aid and support call agents, detect sentiment and ensure compliancy.
Xdroid
Live Agent Assist
Empower agents to be more productive by reducing stress and increasing job satisfaction.
Insights and Results – in Real-Time.
• Improve agent experience and job satisfaction
• Reduce agent turnover rates
• Boost customer experience and loyalty
• Automated call transcription and summary
• Enhance compliance
• Improve first call resolution (FCR)
• Reduce average handle time
Xdroid Speech Analytics
Improve the performance of contact centre agents with real-time insights and coaching
Xdroid’s real-time Agent Assist feature offers direct feedback to the agent based on speech analytics.
Alerts can be sent to management for direct assistance and can immediately help call centre agents with acoustic recommendations (such as speaking slower), reaching their KPIs, decreasing wrap up time and more.
Speech analytics dashboards are available to provide your company with direct and actionable insight into your contact centre’s performance. By allowing agents to see and track their results, they can better understand how to learn, improve skills and increase their scores.
