Expand your existing Speech Analytics solution with chat, email and social media analysis to cover all of your customer touchpoints.
Xdroid’s Interaction Analytics enables you to capitalise on your Omnichannel strategy:
• Build on the customer conversation by integrating email and chat to improve your customer’s journey
• Generate insights to further enhance your offerings to your customer
• Understand how your customer wants to engage
• Identify customer needs and requirements across various communications channels
• Measure service level at every point of the customer journey
• Immediately detect and address negative customer experiences
Interaction Analytics for Deep Customer Knowledge
Text based interactions have become an important feature of every customer-facing business and the array of insights behind these interactions is enormous. With customer expectations being higher as never before, you need to establish a consistently positive service to achieve business goals and strengthen customer relations. Xdroid’s Interaction Analytics will help you ensure excellent customer experience across all channels, through the opportunity to detect and immediately address low customer satisfaction. Furthermore, the platform will provide you valuable insights on what customers are saying about your brand.
Avoira have been incredibly supportive in assisting us with securing the full potential of Xdroid, a technology we see as an absolute game-changer.