Customer Experience & Speech Analytics
Insights, Actions & Results.
We can help you...
Our CX team and supporting partners work closely with businesses of all sizes.
- Get insight into your business operations
- Track agent performance, auto QA checking and scoring every single interaction
- Identify customer vulnerability
- Track report and improve on compliance scores
- Highlight new sales opportunities.
Quality Management & Performance
Provide automated Quality Management and improve Contact Centre Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.
Live Agent Assist
Advise agents in real-time on speech styles, emotions, and compliance and reduce Agent Handling Times through automated links to content, calendar scheduling, script advice, and automated wrap-up. Provide alerts to the agent and management.
Automated Process
Text analytics is the automated process of translating large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns. Avoira’s Text Analytics solutions can help you to understand what is being said in email and chat conversations with your customers.
Full Service
In order to support our Contact Centre and CX solutions Avoira offer a full Contact Centre Consultancy service. Working in conjunction with CX Consultants, the Davies Consulting, Avoira can work with you to fully understand and define your solution requirements.
Solutions
Our customer experience partners
Gain valuable Insights out of all your customer interactions. Take Actions, Enjoy the Results.
Exceptional AI powered Speech Analytics and Conversational Intelligence