AI Analytics, the Key to ‘Awaab’s Law’ Compliance

AI Analytics, the Key to ‘Awaab’s Law’ Compliance

New regulatory provisions are among the compelling reasons social housing providers are turning to AI powered speech analytics, to turbocharge contact centre operations

October sees the implementation of the first phase of Awaab’s Law, a crucial piece of legislation which will place significant new regulatory demands on social housing providers.
A key plank of the Social Housing (Regulation) Act 2023, the law is named in memory of Awaab Ishak, a two-year old child who tragically died after prolonged exposure to black mould in his family’s housing association flat.

In response the government is rolling out stringent new regulations which will demand social housing providers address a variety of risks in a timely and effective manner. Initially, the focus is, understandably, on damp and mould, with a requirement to address and fix any issue that presents a serious health risk within 24 hours. Next year the scope will widen to embrace a wider range of hazards, such as electrical faults and fire risks. The final phase will, from 2027, see the law covering all hazards listed under the Housing Health & Safety Rating System (HHSRS), except overcrowding. That will be a significant extension of legal responsibility.

Naturally housing associations and local authority providers have been examining how their contact centre and allied systems and protocols can support regulatory compliance.
I know this because this is a sector in which Avoira is increasingly active as providers appreciate how our AI-powered Xdroid speech analytics solution can both support delivery of compliance – and evidence it.

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